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TRENDY VASTRA
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TRENDY VASTRA

Return & Refund Policy

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Return & Refund Policy

At Trendy Vastra Online, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order for any reason, we offer a hassle-free return and refund policy to provide you with peace of mind.

  • Easy Returns: Items can be returned within 7 days of delivery in their original condition.
  • Refund Process: Once we receive the returned item, refunds will be processed within 3 days to the original payment method.
  • Exchange Policy: If you receive a defective or incorrect product, you may request an exchange.
  • Non-Returnable Items: These items are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the item prior to issuing refund/replacement. We reserve the right to pick up the item to ascertain the damage or defect in the item prior to issuing refund/replacement..

1. Order Cancellation

  • Orders can be canceled within 3 hours of placement, provided they have not been shipped.
  • To cancel an order, contact us immediately at support@trendyvastra.online.
  • Once an order is shipped, it cannot be canceled.

2. Return Policy

  • Returns are accepted within 7 days of delivery.
  • To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
  • Items such as undergarments, customized products, and final sale items are not eligible for returns.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 3 days and credited back to the original payment method.
  • Shipping fees are non-refundable.

4. Exchange Policy

  • We offer exchanges only for defective or incorrect items.
  • To request an exchange, email us at support@trendyvastra.online with your order details.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 3 days with photos of the product.
  • We will arrange for a replacement or refund as applicable.

6. Exceptions

  • Non-returnable items include sale items, gift cards, and personal hygiene products.

7. Contact Information

For any questions regarding our refund and return policy, please contact us:

  • Email: support@trendyvastra.online
  • Business Address (USA): 660 N 2nd Ave, Oakdale, CA 95361
  • Business Address (India): 518 Nbt Nagar Rd, Patigadda, Begumpet, Hyd 500013

We reserve the right to update this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date.